Privacy Policy

This Privacy Policy explains how The Bitebox Club Ltd ("we", "us", "our") collects, uses and protects information you provide when you use this website (bitebox-club.co.uk) or contact us. We are committed to handling your information responsibly and in line with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Information we collect

We only collect information that you choose to provide, or that is necessary for the website to function. This may include:

• Contact form data — such as your name, company name, email address and message.
• Supply enquiry data — details you submit when making a supply enquiry.
• Business type and product requirement information you voluntarily submit.
• Country and delivery location information you voluntarily submit.
• International sourcing information you voluntarily submit.
• Specification, intended use, quantity, and installation or delivery notes you voluntarily submit.
• Email communication you send to us.
• Telephone communication details — only if you choose to provide a telephone number.
• Cookies and, where enabled with your consent, analytics data (see our Cookie Policy).

How we use your information

We use the information you provide to:

• Respond to your contact messages and supply enquiries.
• Review your requirement and prepare relevant supply options and information.
• Communicate with you about your enquiry, by email or (if provided) telephone.
• Maintain records of enquiries and correspondence.
• Improve and secure our website.

We do not sell your personal information. We do not use your information for unrelated marketing without a lawful basis and, where required, your consent.

Lawful basis

We process enquiry information on the basis of your consent and/or our legitimate interest in responding to and managing business and supply enquiries. Where you submit a form and provide consent, that consent forms part of the lawful basis for us contacting you in response.

Cookies and analytics

This website uses essential cookies necessary for it to function. Any analytics cookies are optional and are not loaded before you provide consent through our cookie banner. For full details, see our Cookie Policy.

Data retention

We retain enquiry and correspondence information for as long as necessary to respond to and manage your enquiry, to maintain reasonable business records, and to comply with any legal or regulatory obligations. When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

Sharing your information

We may share information with trusted service providers who help us operate our website or respond to enquiries (for example, email or form-handling providers), and where required by law. Any such providers are expected to handle information securely and only for the purposes we specify. If an enquiry involves sourcing or logistics, relevant details may be shared with third parties only as necessary to progress your enquiry and with appropriate care.

Your rights

Under UK data protection law, you have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your information in certain circumstances.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable technical and organisational measures to protect information submitted through this website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us at [email protected].

Where our company registration number and registered office are confirmed, they will be added to this policy, our Terms & Conditions and our Contact page.